Strengths and weaknesses of the customer service in hotel industry

For India, the inbound tourists are a mere 0. There are more than classified hotels with a room availability of around 97, rooms which can easily cope with the demand of tourists. If a representative finds it difficult to refuse requests, grants favors or feels easily overwhelmed by contact with aggressive customers, he may do his employer more harm than good.

And if you make a good job in listening and understanding customers, you can finally use this feedback and directly market your reputation. In order to accomplish this, the travel industry needs to listen to what the consumer is saying by encouraging the customers to write about them.

Travel companies that have a social marketing strategy will definitely gain the information advantage.

Know Your Strengths and Ace the Job Interview Sep 26, When you can recognize your personal assets, which set you aside from all the rest, you automatically place yourself at an advantage in the job selection process.

In the travel sector, one of the great challenges with social media data is the breadth of information available.

Customer Care Strengths & Weaknesses

Enthusiasm Great employees of the hospitality industry are enthusiastic about their jobs and strive to do the best work possible. How you behave in different situations is determined by your personality, since often your attitude about life is reflected in your work.

Therefore, employers are interested in items such as your sense of humor, charisma, passion, patience, and creativity.

In such cases, a customer care representative must provide quick, sound decisions to avoid making a customer wait longer than necessary. In and moving forward, in order to remain a relevant industry leader, those in the travel business will need to incorporate a social media strategy that engages their customers to talk about them online, that has an analytics and performance measurement in place and that uses the feedback and insights to actively market their reputation online, says Benjamin Jost, CEO and co-founder of TrustYoua specialist in semantic search and social media management for the hospitality industry.

Thorough Great hospitality employees are very thorough in their work and realize that any oversight could result in customer dissatisfaction. Top 10 Qualities of a Great Hospitality Employee Top 10 Qualities of a Great Hospitality Employee The hospitality industry offers a wide range of career options, from cooking to hosting, to running a resort.

Determine what makes a person easy to get along with. These range from one star to Five star deluxe depending upon size and amenities. Because upset people sometimes have a more difficult time communicating clearly, those in charge of customer care must speak, listen and evaluate well.

The services currently offered by the hotels in India are only limited value added services. Communication Skills When customers have problems, concerns and complaints, they call customer care representatives in varying moods. Communication Skills The most successful in the hospitality business are those with excellent communication skills.

Hilton Hotels and Resorts SWOT Analysis, Competitors & USP

This number is expected to increase at a phenomenal rate thus pushing up the demand for the hotel industry. Furthermore, there are also a number of international names in the market which meet the needs of international tourists on their visit to India.

She says, "This may or may not be a weakness, but it is often given as an answer to avoid sharing their true weaknesses. Only 97, hotel rooms are available in India today, which is less than the Bangkok hotel capacity.

Hotel Management Blog

More travel businesses are embracing technologies that gather, organise and understand online consumer sentiment, says Benjamin Jost, CEO and co-founder of TrustYou. The challenge, particularly faced by global hoteliers with thousands of managers, pertains to monitoring conversations in various languages.

However, a candidate should not state organizational skills as a strength, if it is not. Manpower costs in the Indian hotel industry is one of the lowest in the world.

Political turbulence in the area reduces tourist traffic and thus the business of the hotels. Transport Facilities A well knit and coordinated system of transport plays an important role in the sustained economic growth of the country. Threats Guest houses replace the hotels. Focus on qualities that will not hinder your performance in this particular position.

Patient Personality Calm, pleasant personalities work best for those in customer care positions. Desire to Please While customer care does focus on keeping customers satisfied and resolving issues, a customer care person must do so according to company policy, keeping the health of the business in mind.

This provides better margins for Indian hotel industry. Includes education, training, and previous work experiences. Please consider supporting us by disabling your ad blocker.The hospitality industry offers a wide range of career options, from cooking to hosting, to running a resort.

Top 10 Qualities of a Great Hospitality Employee; as the very nature of the business is to provide spectacular customer service. as a major deterrent to the Indian hotel industry. The hotel industry in India is heavily staffed. This can be gauged from the facts that while Indian hotel companies have a staff to room ratio ofthis ratio is for international hotel companies.

How to conduct SWOT analysis of hotel industry based in India. The SWOT analysis can identify industry's strengths, weaknesses, opportunities and threats.

Strengths and Weaknesses of Each Major Hotel Program, in a Nutshell year for ) and I continue to see this being my go to program. They are everywhere, and yes, they are consistent.

Customer service from HQ (and at most properties) is very good. View from the Wing is a project of Miles and Points Consulting, LLC. Hospitality (Hotel) Industry SWOT Analysis One of the main reasons in preforming a SWOT analysis on or in any industry is to help form a well-built and secure business approach.

A well-built approach depends on knowing the strength and weaknesses of the industry and find a way to turn those weaknesses into strengths.

Marie is about to interview two candidates for the customer service manager position.

Top 10 Qualities of a Great Hospitality Employee

Her candidates are Francine and William. Her candidates are Francine and William. As always, she plans to ask about their strengths and weaknesses.

Strengths and weaknesses of the customer service in hotel industry
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